According to new CITC rules, users in Saudi Arabia can make complaints about poor internet speeds.
Users can measure internet speed through smartphones and register a complaint against the service provider. The results of service performance will be made public periodically.
The telecom companies have been continuously increasing their broadband and mobile net connectivity, but in some cases, the users experience lower speeds than what they pay due to hidden practices such as the fair usage policy that restrict usage of data after exceeding a certain limit, which the customer is not aware of. However, the authorities have successfully ended this fraudulent practice and brought transparency to the fair usage policy.
The CITC has launched the MEQYAS program to enhance transparency along with competition among service providers to offer better service to the public.
The speed measurement app MEQAS, developed by CITC, can be downloaded from the Apple store for IOS users and the Google Play Store for Android users.
Internet performance also can be measured through the web browser. The URL is https://www.meqyas.sa/signup.