King Khalid International Airport (KKIA) in Riyadh offers an AI-powered interactive WhatsApp chatbot service for flight and airport-related inquiries. The service, accessible at 920020090, has been significantly upgraded since its launch and now provides a much broader range of passenger services.
You can start the chat here: https://wa.me/966920020090
What’s New in the Updated Service
Riyadh Airports Company has launched an updated version of the interactive chat service via WhatsApp, powered by artificial intelligence. The new version replaces long text messages and numbered lists with interactive options and drop-down menus, allowing users to select services quickly and effortlessly.
In a notable milestone, KKIA became the first airport in the world to provide flight notifications in sign language for the deaf and hard of hearing.
Related: Parking Fees at King Khalid International Airport Riyadh
How to Use the Service
Simply send “hello” or any keyword to the number. As confirmed by a live test on March 8, 2026, the chatbot — named Khalid — responds instantly and offers the following menu of services:
- Flight Tracking & Instant Notifications
- Baggage Reclaim Tracking for International Flights
- Parking Booking & Fees
- Restaurants and Cafés
- Shops
- Services
- Lounges
- Terminals Indoor Maps
- Terminal Location via Google Maps
- Transportation
- Airlines Information
- Lost & Found
- Passenger Rights and Compensation
- Customer Service & Complaints
- عربي (Arabic)
You can also type a flight number (e.g., “SV117”), a destination city (e.g., “Dubai”), or a country flag emoji 🇦🇪 to get flight-specific information directly.
The WhatsApp service provides flight details up to 48 hours in advance and delivers real-time updates.
Service Availability
The service is available in both English and Arabic and is entirely automated. The chatbot makes it easy for customers to ask questions about current flight status, shuttle services, stores and offers at the airport, and much more.