SIM’S REGISTERED ON IQAMA
The Communications and Information Technology Commission (CITC) has launched a very useful online service “My Number Service” for Expatriates and Citizens. The new service allows you to check all active SIMs on Iqama. You can get a full list of mobile numbers on Iqama.
You can check Iqama SIM Numbers on the CITC website in two ways,
CHECK SIM’S ON IQAMA WITH A REGISTERED NUMBER
Visit the CITC website: https://portalservices.citc.gov.sa/
Select the English language from the top of the menu
Enter IQAMA NUMBER and MOBILE NUMBER
Enter IMAGE CODE then press on SEARCH
You will receive an OTP in your provided registered Mobile Number. Enter the secret code and press SUBMIT
Next window, you will see the list of Mobile Numbers on Iqama.
CHECK SIM’S ON IQAMA WITHOUT REGISTERED NUMBER
Alternatively, you can also check Iqama SIM Numbers without providing a registered number.
Visit the CITC portal from the link: https://portalservices.citc.gov.sa/
Select English from the top menu
Enter IQAMA NUMBER and TICK on the “I do not have a mobile number” option (see below image)
Enter IMAGE CODE and press SEARCH
Here you can see how many mobile connections you have (only logos of mobile operators), however through this option mobile numbers will not be shown.
TWO MOBILE CONNECTIONS RESTRICTED FOR EXPATRIATES
Saudi Arabia currently restricts the maximum of two mobile connections for expatriates due to security reasons. If you are currently having two or more SIMs it will work without any issue, but to get a new SIM you have to cancel the old one.
MOBILE NUMBER PORTABILITY IN SAUDI ARABIA
The three major network providers in Saudi Arabia, STC, Mobily and Zain allow transferring the numbers between networks. It is a free service.
HOW TO CANCEL UNWANTED NUMBERS ON IQAMA
If you find any unauthorized SIMs on Iqama, you should cancel it.
CUSTOMER CARE NUMBERS
If you find unknown SIMs on Iqama, you may call the customer care and report them. Following are the customer care numbers,
- Mobily: 1100 or 0560101100
- STC: 900 or 11 455 5555
- Zain: 959 or 0590000959
- Friendi: 166000 or 0571166000
- Virgin Mobile: 1789
- Labera: 1755 or 0576001755